Introduction
At Saudi Naseeb, we are committed to protecting your privacy and your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our platform. By using the platform, you agree to the practices described in this policy.
Information We Collect
We collect the following information when you register and use the platform: • Account information: name, email address, phone number, date of birth, gender, and account ID. • Profile and compatibility information: city and region, nationality and origin, marital status, religious beliefs, education, work and income, height, weight, health, fitness, and the habits and preferences you choose to add. • Content: messages, photos, voice clips, community answers, and any files or verification documents you upload. • Verification information: your selfie photo and national ID photo, used for verification and safety purposes. • Usage data: searches, views, likes, matches, swiping and interaction with features, purchases, and subscription history. • Device and diagnostics information: device type, operating system, device identifiers, advertising attribution, crash and performance logs, IP address, and the approximate location inferred from it. • Payment: Apple or Google process payment data; we retain a purchase record or transaction token, and we never receive your credit card number.
How We Use Your Information
We use the collected information for the following purposes: • Providing and operating the platform’s services effectively. • Verifying user identities and ensuring platform security. • Displaying other members’ accounts according to privacy settings. • Calculating the compatibility score and providing suitable suggestions. • Sending notifications related to your account activity (likes, messages, requests). • Improving the user experience and developing new features. • Preventing fraud and violations and protecting the community. • Complying with legal and regulatory requirements.
Measurement and Advertising
We use measurement tools to understand how the app and website are used, how members find us, and how our ads perform. What is sent, and to whom, depends on your device and your choice, and our server never sends events about you to advertising or analytics platforms unless measurement is on for your account. • Until a measurement setting applies on your device: the app sends no measurement events. It keeps them on your device and later sends them under the setting that applies, or deletes them if you turn measurement off on Android. • On Android: measurement is on by default. After you sign in, we show you a notice that says so, and we record it on your account as a default setting. You can turn it off at any time in Settings → Privacy and visibility → "Usage & ad measurement"; Firebase and AppsFlyer then stop in the app, and our server stops sending any events about you to advertising and analytics platforms. A refusal is always respected: the notice is never shown again on a device where you turned measurement off, and a refusal you make in the app stays on your account and is not overridden by the default on another device. • On iOS without tracking permission: if you do not allow tracking in the App Tracking Transparency prompt, or withdraw it later, we use limited measurement only: – Firebase Analytics runs without advertising signals and without a user ID. It receives usage events and these account properties: gender, subscription type, verification level, and profile completeness band. – AppsFlyer runs to measure where installs come from, with sharing to advertising partners blocked and without your account number, and it receives only these events: app open, sign-up, purchase, subscription, and credit purchase. – We do not link your activity with data from other companies' apps or websites for advertising, our server sends no events about you to Meta, TikTok, Snap, Google Analytics, or AppsFlyer, and we do not send your email address or phone number in any form. • When tracking is allowed on iOS, or while measurement is on in the Android app: – In the app: Firebase Analytics runs with Google's advertising signals and uses our internal account number as your user ID, along with the same account properties. AppsFlyer receives the same usage events with your account number and may share ad measurement results with the advertising partners we work with. The app also sends our server your AppsFlyer ID, your device's Firebase ID, and the ad campaign and click identifiers that brought you to the app. – From our server to Meta, TikTok, and Snap through their conversions APIs: events such as account creation, sign-in, profile completion, profile views, matches, chat requests, first message, calls, gifts, blocks, reports, purchases, and subscriptions, with the amount and plan. To link these events to advertising platform accounts, we send your email address, phone number, and account number hashed with SHA-256, so they are not received in plain text, together with your IP address, your browser or device description, and ad click identifiers and advertising cookies from your browser when available. For app events, Meta and Snap also receive the app version, operating system, device model, language, and time zone. When you buy or subscribe in the app on a device that has shared its AppsFlyer ID, the sale reaches Meta and TikTok through AppsFlyer instead of directly from our server. – From our server directly to AppsFlyer (server to server): in-app purchases, subscriptions, and renewals, as the events server_purchase, server_subscribe, and server_renewal, with your device's AppsFlyer ID, your account number, the amount, currency, transaction number, and plan. This happens only for a device that has shared its AppsFlyer ID and has no refusal recorded, and your IP address is included only when the transaction comes from the app itself. – From our server to Google Analytics 4 through the Measurement Protocol: the same events, with your account number and your browser's Google Analytics ID when available, but without your email address or phone number. We do not repeat app purchases that Firebase already records, but we do send subscription renewals, because renewals do not pass through the app. • None of the above includes ID photos or the content of your private messages. • To turn measurement off: – Android: Settings → Privacy and visibility → "Usage & ad measurement". – iOS: turn off tracking for Saudi Naseeb in your device's privacy settings (under "Tracking"). When you return to the app, it switches to limited measurement and tells our server.
Data Protection
We use technical and organizational safeguards appropriate to the service: • Data is encrypted in transit using HTTPS, and message text is encrypted at rest on our servers. • Our systems and authorized personnel may process limited content when necessary for service operation, safety, support, fraud prevention, and legal obligations. • Passwords are protected using secure hashing, and access controls apply to verification and other sensitive data. • We monitor suspicious activity and attempted intrusion and restrict access according to operational need. • No electronic transmission or storage method can guarantee absolute security, so we review our safeguards regularly.
Your Rights
You have the following rights regarding your data: • Right of access: you can request a copy of the personal data we hold about you. • Right to rectification: you can update or correct your data at any time from your account settings. • Right to deletion: you can delete your account from Settings or submit a request via the public Delete Account page. We delete the associated account data and ask service providers to delete what they processed on our behalf. • Right to object: you can object to the use of your data for marketing purposes. • Right to restrict processing: you can request that we restrict the processing of your data in certain cases. We may retain limited financial or safety records where required by law or to prevent fraud, with the account disabled and without using these records for marketing. To exercise any of these rights, contact us at [email protected].
Cookies
We use cookies and similar technologies for the following purposes: • Essential cookies: to operate the platform correctly and maintain your sign-in session. • Analytics cookies: to understand how the platform is used and to improve the user experience. • Preference cookies: to remember your settings and preferences. You can control cookies from your browser settings, noting that disabling some of them may affect how the platform works.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via a notice on the platform or by email. Your continued use of the platform after the changes are published constitutes your acceptance of the updated policy. Last updated: September 2026
Contact Us
If you have any questions or inquiries about this Privacy Policy or how we handle your data, you can contact us at: • Email: [email protected] We will do our best to respond to your inquiries as soon as possible.