Overview
The Saudi Naseeb platform is committed to full transparency regarding refund and cancellation policies. We are keen to protect our subscribers’ rights while maintaining service quality. This policy applies to all subscriptions and in-app purchases (web and mobile).
Free Tier
• The free account requires no payment details and involves no financial obligations. • You can use the basic features for free with no time limits. • Upgrading to a paid package is entirely optional, and no automatic charges are applied.
Canceling Your Subscription
You can cancel your paid subscription at any time: • In the app: go to Settings > Subscription > Cancel Auto-Renewal. • On the web: go to the Packages page > Manage Subscription > Cancel. • By contacting us: send a cancellation request to [email protected]. When you cancel: • Your subscription remains active until the end of the paid period. • No additional fees will be charged after cancellation. • You will automatically return to the free tier when the period ends. • You will not lose any previous conversations or data.
Refund Eligibility
You are entitled to a full refund in the following cases: 1. Within 24 hours of subscribing: • If you have not used any paid feature (extra likes, calls, premium messages). • The full refund is processed within 5-10 business days. 2. A confirmed technical issue: • If the service does not work correctly due to a technical fault on our side. • The issue is verified and you are compensated proportionately. 3. Duplicate charge: • If the amount was charged twice by mistake, the excess amount is refunded immediately. You are not eligible for a refund in the following cases: • After 24 hours have passed and you have used the paid package features. • If the account was banned due to a violation of the Terms and Conditions. • For credits used to purchase gifts or features. • For used discount codes or promotional offers.
How to Request a Refund
To request a refund: 1. Send an email to [email protected] with the subject line "طلب استرجاع" (refund request). 2. Include in the message: • Your registered phone number or email address. • The subscription type and amount. • The reason for the refund request. • The subscription date. 3. We will review your request within a maximum of 48 business hours. 4. If approved, the amount is refunded within 5-10 business days to the original payment method. 5. You will receive an email notification when the refund is processed.
Changing Your Package
• You can upgrade to a higher package at any time; only the difference is charged. • When you upgrade, the new package is activated immediately. • Downgrading to a lower package takes effect at the start of the next billing cycle. • The price difference is not refunded when downgrading during the current period.
Credits and In-App Purchases
• Purchased credits do not expire as long as the account is active. • Used credits (gifts, premium likes, etc.) are non-refundable. • Unused credits can be refunded within 24 hours of purchase. • If the account is deleted, remaining credits are forfeited and cannot be refunded.
Purchases via App Stores
If you subscribed through the Apple App Store or Google Play Store: • The subscription and cancellation are managed through the relevant store’s settings. • Refund requests are subject to Apple’s or Google’s own policies. • You can cancel auto-renewal from your store account settings. • For help canceling a store subscription, contact us and we will guide you. Apple: Settings > Apple ID > Subscriptions. Google: Google Play > Subscriptions.
Dispute Resolution
• We always seek to resolve any dispute amicably and quickly. • If you are not satisfied with the support team’s decision, you can escalate the request by contacting [email protected]. • Escalated requests are reviewed within 5 business days. • All disputes are subject to the laws and regulations of the Kingdom of Saudi Arabia. Contact: • Email: [email protected] • Technical support: available 24/7 inside the app Last updated: March 2026